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faqs

What do I do if I want to change the delivery address and I made a mistake in it when making the purchase?

You have to call immediately, if it is a product from a local address, it is verified before going out to make the delivery. If it is a national delivery shipment, this product must be returned first to be shipped and a penalty is charged for the second shipment.

What is the shipping time and cost?

It depends on the product, if it is a wine or beer, the shipment is scheduled the same day or the next day, if it is coffee or another product from the store, it is dispatched 3 days from Avilés after the purchase. The prices vary according to the value of the purchase and the destination.

What do I do if my product is not what I ordered?

We will always be updating our page and guaranteeing that the products have the best possible colors and descriptions. If the product is not the one you requested, the pertinent change will be made to you, if the customer made an error of choice and we can verify it, our products delivered via shipping are final sales for the useful life of the product. in this way we guarantee the freshness of our inventory

How long do I have to return or exchange a product?

You can change a product if it is Wine, beer or accessories. You have 7 calendar days to do it and these have to be wines and beer in the store with the purchase receipt. Accessories can be sent by mail in the same 7 calendar days

What should I do to change or return a product?

accessories do it by mail if you are not in North bethesda, if they are wines and beers they have to go to the store with your invoice.

Can I request a refund of my order?

We do not refund, we only give store credit on qualifying products, coffees do not have

If I want to exchange my product for another and the one I want costs less, do I get my money back?

No, we give you store credit

How do product warranties work?

All our products are fresh. The only guarantee that we have is if one of our wines is vinegar and this has to be demonstrated 24 hours after the purchase.

Can I change or return a product?

You can change a product if it is Wine, beer or accessories. these must be without signs of use. Caffee do not have returns in order to guarantee the freshness of our inventory

Where can I communicate if my order takes longer than normal?

Send us an email dtbrews@gmail.com

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